Tagish: software development and consultancy

Tagish is a software development and consultancy company, which has been delivering innovative web-based solutions and outstanding service to customers across public and private sectors for over a decade.

Tagish truly believe in developing long term relationships with customers and have built an excellent reputation.  As a UK market leader in delivering web-based software solutions for Complaints and Anti Social Behaviour reporting, Tagish have a proven track record of creating award winning products and services that deliver measurable business and community results. 

Tagish was formed in 1995 as a spin-off from an existing technology innovation company Technology Applications Group to address the newly emerging market for web based solutions and services in the public sector.  In February 2006 disaster struck for Tagish when a fire destroyed its Head Office in Alnwick, but thanks to the determination of Managing Director, Andrew Fisk, his business partner and wife, Sharon Fisk, and also the dedication of their staff, the company's disaster recovery plan was put into action and within a couple of weeks the company was operational and excellent relationships were maintained with customers. 

According to the British Chamber of Commerce, 80% of businesses affected by a major incident either never reopen or close within 18 months, but over the past two years, Tagish have gone from strength to strength, having relocated to a new office, taken on several new staff and have a new brand image.  The business is currently enjoying a rapid growth phase and is continuing to gain significant new business and is making inroads into the European market, having recently secured two major contracts with a well known, award winning online travel business.

CASE STUDY: Redruth curfew       CASE STUDY: Sandwell homes

Tagish solutions

Tagish offers a comprehensive range of products and services that include iCasework Customer Feedback, Complaints Management, Tackling Anti Social Behaviour, Contact Management, Information Request Tracking and iSiteCMS Content Management solutions.  In addition, Tagish is able to offer a wide range of consultancy services and bespoke software development to meet specific business needs.

·        Tackling Anti Social Behaviour

The Tagish iCasework Tackling Anti-Social Behaviour (TAB) solution is a web based application which allows public agencies to capture and handle complaints of anti-social behaviour simply and quickly across multiple organisations. iCasework TAB allows caseworkers to efficiently and effectively manage case referrals, and frontline staff, such as community wardens, environmental, police and local housing office teams to log and record actions or refer cases to specialist caseworkers.

·        Customer Feedback and Complaint  Management

The Tagish iCasework Customer Feedback and Complaint Management Systems provides organisations with the intelligence they need to deliver real service improvement and increase customer satisfaction by allowing efficient logging of complaints, ensuring appropriate progression and management of complaints through the life cycle, whilst keeping customers fully informed of progress. 

·        iSiteCMS Content Management System

The Tagish iSiteCMS solution enables organisations to easily create powerful, accessible and highly usable websites that allow effective and efficient communications with customers.  Staff are empowered to easily create and manage accessible web content, keep information up to date, collaborate with colleagues and maintain full control of the timing and authorisation of content publication.  Robust security measures ensure that data integrity is maintained and the content editor interface includes helpful accessibility tools and warnings and will even fix many mistakes. 

Charlie Grant
Account Executive

O Communications
Woods Pottery, Stepney Bank,
Newcastle upon Tyne  NE1 2NP
Tel: 0191 2325690
Fax: 0191 2325691
www.o-communications.co.uk