Keeping an eye on the prize
- Published: 25 July 2008 15:22
- Last Updated: 25 July 2008 16:27
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Why the citizen must be at the heart of the service tranformation.
In this paper IBM sets out the case for change, our learning from organisations around the world who are putting the citizen at the heart of service delivery and our recommendations for delivering real and lasting change here in Britain.
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