chris jessop
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Comment on: Walker v Seddon - the debate goes on
It is precisely because the target setters, regulators, and other walk-on bit players of the fragmented services systems that now make up public service, that any focus on the citizen - the paying customer - has been lost. Seddon is absolutely bang on the money [as it were] to draw attention to the dis-benefits the Audit Commission, and the rest, have brought to public service. I used to work for the AC. I have worked with NHS and other service and workforce regulators. I have undertaken serious case reviews when things have gone horribly wrong for those who use social care and/or NHS services. The repetitive theme pulsing through all of these has been the pressure on managers and staff to hit the target - but miss the point of what they are doing - because they have to follow chopped-up rules andreasoning, rather than focus wholely on the citizen . I absolutely endorse Seddon's analysis of the Kafka-esque madness of contemporary UK public service. And yes - abolition of the Audit Commission would be one change worth hastening in to signal a sea change in how we provide services to our citizens.
