jon cotterell
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Comment on: Walker v Seddon - the debate goes on
Time really is up for AC. Next year everyone will have an opportunity to vote for a representative that supports the way forward provided by Lean Systems. I am a process improvement analyst. I was made redundant recently and when I tried to sign on I found a process crying out for improvement. It took 1hr10mins to complete a process of which 15mins were necessary. Three weeks later I have received a letter stating more information is required! Customer experience appalling. JobCentre staff de-moralised with a creaking system duplicating effort. Staff comment that this year's target is 'quantity' and next year's will be 'quantity'... JC
