Lindsey Campbell
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Comment on: Walker v Seddon - the debate goes on
David Walker has indulged in a personal attack on John Seddon and has failed to even consider his viewpoint. If he were really interested in improving services, he would attempt to listen. Many, many people working in the public sector believe that John Seddon is right. David Walker has a duty to try to understand why they think this. To improve, you have to understand the what and why of performance. Setting arbitrary targets and measuring against those does not not help improve performance. In fact, it causes performance to deteriorate. Millions of taxpayers are suffering as a result. We deserve better.
