Subscriptions FAQ
New subscriptions
- Why take out a subscription to LGC?
- How much is a subscription?
- What’s included in the subscription price?
- Why is it easier to pay by Direct Debit?
- What other payment methods can I use?
- How secure are my credit card details if I place my order online?
- Can I pay by invoice?
- Can I order a subscription for delivery to an address outside the UK?
- Can I pay in a currency other than £ sterling?
- Can I order more than one subscription?
- Are discounts available for bulk subscriptions?
- How do you acknowledge receipt of my order?
- How do I access the subscriber-only content on the website>
- When will my first issue arrive?
- What do you do with my personal information?
- If I’m giving a gift subscription, do you send anything to the recipient?
- How do I contact subscription customer services?
Existing subscribers
- How do I renew my subscription?
- When does my current subscription expire?
- How do I change my address?
- What if an issue doesn’t arrive?
- What if my magazine arrives damaged?
- I can't access the subscriber-only areas on the website. What do I do?
- What is my subscriber number?
- Can I cancel my subscription?
- How do I order a back issue?
- How do I contact print subscription customer services?
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NEW SUBSCRIPTIONS
Why take out a subscription to LGC?
Each week LGC brings you everything you need to help you to do a better job. We bring you invaluable information every week, from insight into the latest government policy and how it affects you, to all the news and opinion from leading experts. Plus, we have all the latest jobs in your sector.
The latest price offers can be found on our subscription order form. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.
What’s included in the subscription price?
The subscription price includes delivery of the magazine to your office or home address, plus unrestricted access to LGCplus.com.
Why is it easier to pay by Direct Debit?
Direct debit is a continuous payment method available in the UK and eliminates the need for you to remember to renew your subscription each year. You are also completely covered by direct debit guarantee.
What other payment methods can I use?
You can pay by Visa, MasterCard, Amex, Maestro or Delta. Choose the relevant option on the subscription order form.
You can also pay be cheque. Please make payable to EMAP Limited, and send with your order to Local Government Chronicle, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK.
BACS transfers are also accepted. Email your order to lauren.eaves@cdsglobal.co.uk and send your transfer to:
Bank account & address: NATWEST, PO Box 12258, 1 Princes Street, London, EC2R 8PAM
Account number: 39111180
Sort Code: 60-00-01
Account name: EMAP Limited
Reference: LGC subscription + your company name
IBAN: GB48 NWBK 6000 0139 1111 80
SWIFTBAC: NWBKGB2L
How secure are my credit card details if I place my order online?
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
Yes, we can arrange for you to be sent an invoice. Please contact the subscription customer services team.
Can I order a subscription for delivery to an address outside the UK?
Yes. But as the magazine is despatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form.
Can I pay in a currency other than £ sterling?
We accept cheque payments in most currencies. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact thesubscription customer services for other payment queries.
Can I order more than one subscription?
Yes, but if ordering online, you must complete a separate order for each magazine subscription you require.Alternatively please place your order via phone, email, fax or post.
Are discounts available for bulk subscriptions?
Yes, we do offer discounts for organisations who order multiple copies. Please contact subscription customer services for more details.
How do you acknowledge receipt of my order?
If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact subscription customer services.
If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact oursubscription customer services.
How do I access the subscriber-only content on the website?
Already registered on lgcplus.com?
Go to the www.lgc/plus.com/activate (you may be required to enter your sign in email address and password if you are not already logged in)
The next screen will be pre-populated with your last name.
Enter your subscription number* and click Submit to activate your subscription.
Not registered on lgcplus.com?
Go to the www.lgcplus.com/register-now and complete the registration form.
On the Registration Complete page, click on the Activate my Subscription link.
Enter your subscription number* and click Submit to activate your subscription.
*Your subscription reference number is 10 characters long and can be found in the line about your name on the address label that accompanies each issue of the magazine that arrives in the post. Alternatively you can search for your number online at www.subscription.co.uk/lgc/sn by entering your postcode and surname.
If you have any problems call our customer services team on 020 7728 4651 or email customerservices@lgcplus.com
When will my first issue arrive?
Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order.
What do you do with my personal information?
We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP (the publisher of LGC) and/or those of third parties which may be of interest to you. For information about EMAP’s privacy policy please click here.
EXISTING SUBSCRIBERS
If I’m giving a gift subscription, do you send anything to the recipient?
Yes. If you place your order online you can choose if you’d like us to send an electronic gift card to your friend/colleague – this can be sent immediately or on a date of your choice. If you place your order over the phone, via fax, email or post, we will send you a card and envelope in your order acknowledgement letter so you can write a personal message and send it on to the recipient.
How do I renew my subscription?
You can renew online by logging in here
You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.Alternatively we will send you a subscription renewal notification before the end of your subscription either via email or mail – or you may receive a telephone call. Simply complete the form and send us the appropriate payment. Or you can renew directly via phone, email, fax or post.
When does my current subscription expire?
You can check your subscription details online by logging in here You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact subscription customer services.
You can change your address online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact us via phone, email, fax or post.
What if an issue doesn’t arrive?
Simply contact the subscription customer services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you.
What if my magazine arrives damaged?
Simply contact our subscription customer services team and they will arrange for a replacement copy to be sent to you.
I can't access the subscriber-only area of the
website. What do I do?
Contact our online customer services team at customerservices@lgcplus.com or phone
020 7728 4651. Your subscriber number is a 10 digit number that is used to identify both you and
your subscription. It can be found on any email or written correspondence that we have
sent you or on the wrapper/label on your subscription copy. If you cannot find it,
please contact subscription customer services. You may cancel a new subscription within 30 days of purchase (the “Initial Period") provided you give us written notice and fill in a ‘Subscription Cancellation Form’. You may request a ‘Subscription Cancellation Form’ by calling +44 (0) 1858 438804.
If you want to cancel your subscription within this Initial Period you must send us the signed ‘Subscription Cancellation Form’ back by email:
emapb@subscription.co.uk or by post: EMAP Ltd, c/o Tower House, Lathkill Street, Market Harborough, Leicestershire, LE16 9EF, UK.
If we receive your signed ‘Subscription Cancellation Form’ within the Initial Period we will refund the value of all remaining weeks/unmailed issues left in your subscription.
Upon subscription renewal or where a minimum term of 12 months is advertised,
cancellations are not permitted and we will not issue a refund. For prices and availability, please contact subscription customer services. How do I contact the subscription customer
services? Phone: call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if
calling from outside the UK. Lines are open Monday to Friday (8.00am – 9.30pm) and
Saturday (8.00am to 4pm) GMT. Email: LGC@subscription.co.uk Fax: 01858 461739 +44 (0) 1858 461739 from overseas Post: Write to LGC, Subscription Department, Tower House, Sovereign Park, Market
Harborough, Leicestershire, LE16 9EF, UKAdding LGC to your 'safe senders' list
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