Its key announcements include:
More information for patients
From 1998, patients will get information on the success rates of different types of treatment to help them assess the quality of their treatment.
Service standards for central government
League tables on targets for answering letters from the public will be published. And five other service standards, including consulting users and handling complaints, will improve government departments' and their agencies' service to the public.
Parents and pupils will benefit from new targets for pupil performance.
More parents will be involved in helping to improve their child's school as more home-school 'contracts' are produced, making it clear what parents can expect from schools and what parents and pupils are expected to do.
The Prime Minister said:
'At the heart of the Citizen's Charter is one simple thought: service users should come first. We all use public services. We all pay for them. They should be run for our benefit and meet our needs. 'This White Paper marks five years of the Charter programme. We have seen a fundamental change of culture in our public services. But I want to do more. This White Paper sets out a hundred ways in which we are going to improve services in the years ahead.'