e-Government (IEG4) by local e-government minister Phil Hope, the IDeA has
confirmed that 100% of English local authorities successfully submitted
their latest IEG4 forms electronically using the esd-toolkit.
This is the first time that authorities have all been required to submit
their reports electronically. The process included collecting, collating and
reporting progress against a common list of services using the esd-toolkit,
an initiative which has been developed by the local authorities themselves.
Implementing Electronic Government (IEG) statements are corporate plans,
which set out how local councils are approaching the task of improving
service delivery through e-government.
To date, the IEG process has been extremely successful in engaging councils
and in promoting a corporate approach to tackling e-government. At the
national level, the IEG process also provides a valuable source of
information from which the government can identify progress in implementing
electronic local government.
IEG4 will provide evidence of progress in the delivery of priority services,
and how services will be transformed within local e-government.
The IEG process enables councils to self assess their ability to deliver a
range of electronic services by the end of 2005; eg:
- Submitting planning applications online
- Checking council tax balances
- Booking sports and leisure facilities over the web
- Checking eligibility for and calculate entitlement to housing and council
- Accessing all council services outside standard working hours
- Receiving a reply to an email enquiry within one working day
Subsequently local authorities have also been able to self assess their need
for additional assistance with implementation, and to request help from the
Implementation Support Unit, which is also operated by the IDeA and
supported by ODPM (LGOC) funding.