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ACSCO CONFERENCE - INVOLVE STAFF TO IMPROVE QUALITY

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Communicating with front-line staff is essential in bringing change and driving up service quality, said Vince Gilb...
Communicating with front-line staff is essential in bringing change and driving up service quality, said Vince Gilbert, Norfolk CC highways contractors managing director.

Some information should remain confidential, but 'many practical ideas are coming from staff. These people have a right to know about strategy'.
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