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AWARDS FOR PUBLIC SERVICE EXCELLENCE

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Local public service providers who have contributed to raising standards with modern, innovative methods of deliver...
Local public service providers who have contributed to raising standards with modern, innovative methods of delivering services were honoured today.

At a reception in Edinburgh, Minister for Finance and Public Services Andy Kerr paid tribute to the Scottish winners of the 2001 Charter Mark award - the government's benchmark for recognising and encouraging excellence in public service.

Winners represent a host of organisations throughout Scotland, and span a diverse range of services.

View a full list of winners go to: http://www.chartermark.gov.uk/2001winners/directory/region/scotland.htm

Praising the success of the award recipients, Mr Kerr said:

'Each and every Charter Mark holder has shown an outstanding level of commitment to improving the delivery of our public services. What makes Charter Mark so special is that it focusses on results. It acknowledges the collective efforts and imagination of those whose work has delivered tangible benefits to their communities.

'It is not an easy target to meet and there are 10 different standards to be attained, including, for example, making services equally available to every member of the public and making it easier to seek redress if standards fall short.

'The Executive is committed to fostering modern, responsive public services - designed from the viewpoint of the citizen and based around their needs. The winners are being honoured for going that extra mile to deliver a first class service and giving genuine value for money for their customers.

'This has percolated down to grass-roots level, where a real difference is being made to the lives of people who depend on efficiently-run services in their day-to-day lives.'

172 Scottish public service providers currently hold a Charter Mark award. After three years, Charter Mark-holding organisations are reassessed to ensure they are maintaining the standard.

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