The study shows the main reasons for the exclusion are:
-- information is not available in British Sign Language
-- social services staff are not trained to help deaf people participate
-- even when deaf people attend meetings with service providers, they are commonly left out of the proceedings
-- deaf people need to have their skills and confidence built up before then can become fully involved in service decisions.
The report show the importance of employing deaf staff. When this happens deaf people are far more likely to use local services and have their needs recognised.
-- Visible Voices was written by Lynne Hawcroft, Bob Peckford and Albert Thomson and is available from the British Deaf Association, 38 Victoria Place, Carlisle, CA1 1HU. Tel: 01228 48844.