improvement when delivering their services?
New research from the RICS Foundation establishes a measurable method for
introduced in 1997, to improve the provision of local services. The focus of
best value is to deliver services to clear standards (covering both cost and
quality) by the most economic, efficient and effective means available.
The research challenges the why and how a service is provided, encourages
comparisons across a range of indicators, the consultation of local
taxpayers, users, and businesses and embraces fair competition. The
researchers, John Kelly and Kirsty Hunter of Glasgow Caledonian
University, have evolved a three-step approach to the measurement of best
value called the 'Three Wheels' and have tested the process in a local
authority in Scotland.
The research finds that the process entitled the 'Three Wheels of Best
Value' can aid continuous improvement and that it could be adopted as the
foundation for the benchmarking and measurement of best value. The 'Three
Wheels' framework supports the critical 'four Cs' of best value - challenge,
consult, compare and compete, enabling the rigorous appraisal of government
'It is imperative that local authorities measure best value and assess the
quality of schemes involved as a whole. The 'Three Wheels' process could
provide everyone involved with, and affected by, local authority service
provision with a means of assessing progress towards best value', commented
Stephen Brown, director of research for the RICS Foundation.