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BOOSTING SERVICE DELIVERY STANDARDS ACROSS THE CAPITAL

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New director appointed to lead Capital Ambition ...
New director appointed to lead Capital Ambition

Daniel Ratchford has been appointed director of Capital Ambition - a pioneering improvement strategy led by London local government to boost service delivery standards across the capital - hosted by the Association of London Government.

Mr Ratchford, has more than 15 years' experience working both within, and in partnership with, London local government. He began his career at the Audit Commission and later joined PA Consulting Group in 1995 where he managed a wide variety of assignments across local and central government, including leading the procurement and negotiation of Westminster City Council's customer services contract with Vertex.

Mr Ratchford has worked at Islington LBC since 2002. As assistant chief executive he led the development and implementation of Islington's Improvement Plan, which saw the council move from a 'poor' CPA rating to 'good' in only two years. Over the past year, he has been on secondment to the NHS, as director of corporate development at Islington Primary Care Trust.

Mr Ratchford is due to take up his post at Capital Ambition on 26 June on a two year secondment.

Commenting on his new appointment, he said:

'I welcome the opportunity to lead this pioneering initiative to develop improved public services that better reflect the needs and views of Londoners and which also rise to the capital's major challenges of the future.

'Capital Ambition offers London local government a golden opportunity to lead the country in improving public service performance. I believe its key strength lies in its collective, bottom up approach towards improved service delivery and the valuable mutual support system it provides to achieve this.'

All London boroughs, along with the Greater London Authority and the London Fire and Emergency Planning Authority will work together to improve public service delivery through Capital Ambition. It is based on the recognition that any under-performing service anywhere in the capital adversely affects the reputation of London local government as a whole.

The strategy marks a collective effort by London local government to address a range of improvement issues and set its own targets. It will focus on a number of areas including; quality of service, efficiency, sub-regional working and regular monitoring of performance progress.

Notes

Capital Ambition is the London Improvement Partnership's strategy. It is led by the Capital Ambition Partnership Board which has been allocated£6.6m by the Office of the Deputy Prime Minister until 2008/09.

It is hosted by the Association of London Government and is backed by a range of organisations, including the Government Office for London, the Improvement and Development Agency, and the London Centre of Excellence.

Capital Ambition aims to ensure that every London authority has at least a two star rating by December 2008, and that at least 90 per cent of authorities show continuing improvement for CPA ratings each year.

For more details visit the Capital Ambition website at: www.capitalambition.gov.uk

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