The Ombudsman found that Bromley operated a discriminatory practice of offering flats or maisonettes to homeless families, but not houses. It failed properly to assess the needs of a homeless family, and made them an offer of a flat which was too small for them. As a result of the council's maladministration the family had to live in very cramped conditions for three years.
Other councils found guilty of maladministration and injustice were Lambeth LBC for council housing management and Trafford MBC over special educational needs.
Liverpool city council was found guilty of maladministration without injustice over the way it handled funding for a voluntary organisation under the Urban Programme.