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Railways, roads and local transport minister John Watts today announced the publication of a good practice guide ai...
Railways, roads and local transport minister John Watts today announced the publication of a good practice guide aimed at improving the quality and range of information available to bus passengers.

Mr Watts said: 'The bus working group, which I chair, has been looking at ways in which the quality of bus services can be improved within the existing deregulated framework.

'One result of our work is the good practice guide on passenger information.

'Any business has to market its services through good and well-designed publicity and the bus industry is no exception.

'Providing better information should encourage more bus use and makes commercial sense for bus operators.

'But more than that, passengers have a right to expect good, impartial and easily- available information about all the bus services in their area. The guide really is good news for them.

'I am particularly pleased that the guide is being published during a week when we are hoping to make more people aware of the benefits of bus travel.' The Guide's recommendations include:

each area should, as a minimum, have a public transport guide containing a route map and a list of basic service details covering all bus operators in the area;

co-ordinated information on all bus services, whether provided by local authorities or operators, should be up to date, comprehensive and impartial;

information about times and fares (and, where practicable, delays and cancellations) for all local routes should be available by telephone, from a single source;

bus stops should, where practicable, carry timetable information for all routes serving the stop;

travel information centres should be open at all reasonable hours and should be capable of handling enquiries about all local bus services and well as, where appropriate, rail and taxis;

where practicable, at least two weeks' notice should be given to the public of changes to times and fares and four weeks' notice of changes to routes;

appropriate information should be made available in accessible formats for disabled people.

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