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The Capita Group Plc has signed a contract with the Department for Work and Pensions (DWP) to manage its records st...
The Capita Group Plc has signed a contract with the Department for Work and Pensions (DWP) to manage its records storage and retrieval service. Capita will undertake organisational, process and technological enhancements to improve access, retrieval and tracking of approximately 60 million social security and disability benefit claim forms and associated files.

The contract between Capita and DWP is valued at£70m over seven years. Capita will assume responsibility for consolidating the existing 44 file stores in the UK to one central location.

'This is a significant step forward for all involved and we're delighted to have been given the opportunity to help DWP increase efficiency by introducing new working processes and enhanced technology', commented Paul Pindar, chief executive of Capita.

'We're also pleased to welcome the skilled and experienced staff that are transferring to Capita as a result of the contract. They will play a key role in the success and future development of this service.'

Capita will re-engineer one central facility at Heywood in Lancashire through the staged introduction of enhanced tracking, retrieval and management information systems. A three year migration project will see the transfer of the present file stores to the Heywood facility.

Mike Day, head of support service projects - commercial policy & procurement division of the Department for Work and Pensions commented: 'We are working closely with Capita to ensure that a seamless transition takes place for the service and all employees. This project will enhance today's service and, as a result, make it more cost effective for the Department and tax payers in turn.'

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