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Care users' safety questionned

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Nearly four in 10 people using social care services do not feel safe, according to NHS data.

The figure has emerged from an extensive survey of 65,700 social care users by the NHS Information Centre. It found that just 63.8% of respondents said the services they received made them feel “safe and secure”.

Among younger care users - aged 18-64 – the figure was even lower, with just 60.6% saying they felt safe.

Asked how satisfied they were with their care and support, 62.8% said they felt ‘extremely’ or ‘very’ satisfied. However, the report does not provide data on other responses to the question.  

The research also found a fall in the proportion of people who said it was easy to get information about care services, from 74.2% in 2010-11 to 73.8% in 2011-12. Councils are set to become responsible for improving access to information about care services, under measures in the draft care and support bill that is due to be put before Parliament this spring.



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