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CCT OF HOUSING MANAGEMENT IMPROVES STANDARDS, SAYS YOUNG

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Every local authority tenant should enjoy the highest possible standards of service - and compulsory competitive te...
Every local authority tenant should enjoy the highest possible standards of service - and compulsory competitive tendering of housing management is one way of achieving that objective, Housing Minister Sir George Young said today.

Speaking at a Housing Choice conference in London, Sir George said: 'Our objectives for housing management CCT are clear. We want to improve the standards of council housing management, the quality of services and value for money.

'Experience shows that where the competition is strong, service improves and the savings are greatest. Recent research by my Department has shown savings of around 7% have been achieved by authorities as a result of the introduction of competition in other services. The highest level of savings were in those services attracting the highest levels of competition.

'Some authorities do a very good job. They provide comprehensive, high quality and flexible services at a price that tenants can afford. My objective is to ensure that every tenant enjoys services to the standard of the best. I know that is not currently the case; the quality and cost of providing services varies considerably from authority to authority.

'High quality services do not cost more to deliver. In many instances authorities with the best levels of service also have some of the lowest management and supervision costs. The two are not incompatible, on the contrary, one flows from the other. Clear thinking management, focused on the needs of the customer, rather than the needs of the organisation, is what is required.'

Sir George said that local authorities, tenants and the private sector all had an important role to play to make CCT of housing management a success.

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