Marjaneh Shah, acting call centre manager for Brent LBC, explains the benefits of e-government technologies to the Chinese delegation.
The 20-strong team from China's central and provisional government visited staff at the council's One Stop Shop advice and Contact Centre in Wembley to see how the council is meeting the e-government challenge.
The delegation met council leader Ann John and heard about the UK's national strategy for e-government and how Brent, as a pathfinder authority, has set up free online centres for local people and implemented customer relationship management and electronic document management systems to improve services to customers.
In a virtual tour of the Brent website they were shown the many practical ways e-government can benefit people, with special email alerts, the council's wedding webcam, online payments and community information.
The visit, arranged through Sino-Bridge International, was led by the deputy director general of China's State Commission Office for Public Sector Reform, Liu Zhenglei.
Director of corporate services at Brent LBC, Bernard Diamant explained: 'The concept of e-government is new in China and the delegation particularly wanted to see how they can make a start in this area and the type of services we provide. They wanted to know how we use IT to improve face-to-face and phone based services.'