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Top officials from China came to see how Brent LBC is leading the way on developing information technology to impro...
Top officials from China came to see how Brent LBC is leading the way on developing information technology to improve services for local people.

Marjaneh Shah, acting call centre manager for Brent LBC, explains the benefits of e-government technologies to the Chinese delegation.

The 20-strong team from China's central and provisional government visited staff at the council's One Stop Shop advice and Contact Centre in Wembley to see how the council is meeting the e-government challenge.

The delegation met council leader Ann John and heard about the UK's national strategy for e-government and how Brent, as a pathfinder authority, has set up free online centres for local people and implemented customer relationship management and electronic document management systems to improve services to customers.

In a virtual tour of the Brent website they were shown the many practical ways e-government can benefit people, with special email alerts, the council's wedding webcam, online payments and community information.

The visit, arranged through Sino-Bridge International, was led by the deputy director general of China's State Commission Office for Public Sector Reform, Liu Zhenglei.

Director of corporate services at Brent LBC, Bernard Diamant explained: 'The concept of e-government is new in China and the delegation particularly wanted to see how they can make a start in this area and the type of services we provide. They wanted to know how we use IT to improve face-to-face and phone based services.'

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