dirtiest cities in Britain. Figures published in yesterday's Sunday Times
(see LGCnet) relate to the council's performance in 1999/2000 and do not reflect the city's current performance.
The performance in 1999/2000 was largely due to the ongoing unreliability of
have been replaced by new vehicles under a contract hire arrangement. The
contract hire guarantees availability of vehicles. In addition a new 4-day
refuse service was introduced last year and this has overcome the problem of
missed collections at bank holiday periods.
Public satisfaction with the current level of service is very high. A
survey undertaken last Christmas produced over 15,000 responses and showed
that 92% of people were either satisfied or very satisfied with the service
provided by the city council.
Statutory performance indicators which are due to be sent to the audit
commission within the next few weeks have shown a significant improvement in
the number of collections missed per 100,00 collections of household waste.
In 1999/2000 1,015 collections were missed this has been reduced to 577
collections in the latest figures. Next year the city council has set itself
a target of only 200 missed collections.
The city council has also improved its performance on fly-tipping. Last year
it took an average of 9.28 days to remove fly-tips, figures for 2000/2001
have reduced this figure to 4.73 days.
Jack Harrison, cabinet member for city services said: 'It's
unfair to paint Coventry as the dirtiest city in Britain. While we accept
that there was a problem in 1999/2000 we have made significant improvements
since then. One of the main priorities of the city council over the last 18
months has been to deal with the every-day irritations in life and last year
the city council invested additional resources into tackling issues such as
pot-holes in our roads and improving our refuse collection service. We now
have one of the most modern refuse fleets in the country and a further
£300,000 has been invested on top of the£1m that we already
spend in improving the city's roads. Figures for 1999-2000 showed that Coventry has the second best level of cleanliness of highways in the West Midlands and that the city is in the middle quartile nationally for street cleanliness.'