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In relation to the joint review ...
In relation to the joint review

Bill Hendley, director of social services at Coventry City Council said:

'We welcome the broad recommendations of this review but we do not accept all of the details as being absolutely fair and accurate. We have already got action plans in place to take the department forward and we are confident the service will now grow.

'People in Coventry are in the main happy with the services they receive from my department and nationally we are in the top 30 per cent of authorities which have undergone a joint review.

'While the SSI inspection report criticises our child protection

services, it does not look at the department as a whole. The joint review does and it finds many things within the department to single out for praise.

'We accept the criticisms of our child protection service but I must stress that this is not representative of the whole service.'

In relation to the SSI report

'I welcome the findings of the Social Services Inspectorate. Our own concerns about child protection issues within the city prompted us to call in the department of health to carry out this inspection. We are obviously deeply disturbed by the extent of the problems this inspection has revealed but we welcome the objective focus of the report. We are also pleased the inspectors noted management had already recognised shortcomings. The inspectors believe the actions we have already put in place and those we propose will address those shortcomings.'

In relation to both reports

Dave Chater, co-ordinator of Coventry City Council's social

affairs policy co-ordinating committee, said: 'As a councillor I welcome these reviews which have highlighted the excellent services we are providing for people in Coventry. I also welcome the fact that Coventry has been recognised for involving users and carers in the planning of our services. Alongside that I'm pleased that we been given some very clear recommendations regarding our child protection service. This is an area that has caused us some concern which is why we asked the Social Services Inspectorate to carry out the review in the first place.

'We have already taken action to improve this service and have given a commitment to the government that it will improve. We are confident we

now have a safe service and we will be improving on it all the time.'

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