Croydon LBC is to restructure its staffing expenditure to focus more on front-line services after taking part in a major national efficiency programme.
A “diagnostic review” of the council’s corporate and transactional services revealed 60% of its staffing expenditure was on support services, leaving just 40% for the front line – a ratio the council now wants to reverse.
Deputy chief executive Nathan Elvery, who has presented the findings to his management board, said: “It has given us a whole new basis on which to make informed judgements.
“Local government is about service delivery so we do not want the majority of our resources to be in the back office. Our ambition is to address this over the next three years.”
The council is one of six in the first tranche of the Delivering Efficient Corporate & Transactional Services programme run by Local Partnerships, the successor organisation to 4ps.
Manchester City Council, another pilot authority, is seeking to save £100m over the next 10 years through the programme.
Local Partnerships has instructed PricewaterhouseCoopers to carry out reviews across 32 back office and transactional services, which include human resources, asset management and council tax benefits.
Four other councils – Derby City Council, Haringey LBC, Hertfordshire CC and Wigan MBC – are at varying stages of the process.