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DISTRICT OUTSOURCES SERVICE DESK ADMIN AND TECHNICAL TASKS

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Waveney DC is first local authority to employ the Projxsoft Service Desk - an outsourced helpdesk - in a£80,000 co...
Waveney DC is first local authority to employ the Projxsoft Service Desk - an outsourced helpdesk - in a£80,000 contract.

The service desk gives the council access to a pool of specially trained administrators and technicians who will ensure all documentation for every project run by the council, such as minutes from meetings, action plans, feasibility studies and budgets, is stored electronically in a central and secure area. Council members and contractors involved in all council projects will be contacted by a member of the service desk whenever deadlines are looming, to ensure they are on track and meeting agreed timelines.

Waveney DC portfolio manager for finance and e-government Andrew Verney said:

'Project management is a huge job - and an area that we have struggled with in the past. We have numerous, complex projects running at the same time and it was important to find an effective way of overseeing them.

'Project management software alone was not enough. We needed assistance with making sure that documentation for all current projects was actually uploaded on the system. This is a huge administrative job as some of the projects have been going on for several years, using a paper-based system, so there is a backlog of hundreds of documents which need to be filed electronically.

'Chasing individuals to ensure that they have written up minutes from meetings or completed specific actions is also time-consuming. The Projxsoft Service Desk will take this entire administrative burden away from us, allowing the council and its teams to focus on actually running the projects.'

Projxsoft chief executive officer Ian Mitchell said: 'We are delighted that Waveney has become our first service desk customer. It's great that they are forward thinking enough to outsource the administration and technical requirements in order to manage projects more effectively. If projects like Wembley Stadium and the Dome had used this approach they would never have run into the time delays that occurred.'

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