Best Value User Satisfaction Survey figures released today by the Department for Communities & Local Government, show lower-tier authorities mirroring results for other councils. While satisfaction with individual services increased, residents' overall impressions of councils have worsened.
The figures for upper-tier and single-tier councils caused controversy when released in
February (LGC, 15 Feb), with the Local Government Association questioning the method-ology used by the government.
Local government minister Phil Woolas said the figures showed the need for councils to engage better with communities.