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DISTRICTS ARE FOLLOWING TREND FOR FALLING RESIDENT SATISFACTION

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District councils face a major challenge in convincing residents of service improvements....
District councils face a major challenge in convincing residents of service improvements.

Best Value User Satisfaction Survey figures released today by the Department for Communities & Local Government, show lower-tier authorities mirroring results for other councils. While satisfaction with individual services increased, residents' overall impressions of councils have worsened.

The figures for upper-tier and single-tier councils caused controversy when released in

February (LGC, 15 Feb), with the Local Government Association questioning the method-ology used by the government.

Although the percentage of people satisfied with district councils remained marginally higher than for counties, unitaries, metropolitan borough councils and London boroughs, it fell by 1% from 2003-04 to 55%.

Local government minister Phil Woolas said the figures showed the need for councils to engage better with communities.

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