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The proof is in - technology can make a difference. ...
The proof is in - technology can make a difference.

According to analysis by the Society of Information Technology Management, there is a strong link between investment in ICT and comprehensive performance assessment scoresWriting exclusively in these pages, SOCITM programme manager Martin Greenwood argues there is a correlation between ICT and excellence that should not be overlooked.

For example, 'excellent' councils invested up to 30% more in ICT than other councils.

The big caveat is that investment needs to be coupled with vision and good management.

There are many ways in which ICT can go wrong - a council can progress too fast, and buy the wrong products, or too slowly, in which case its products are out of date.

Councils can be too cautious, however, and spend too long fretting about, for example, how to get their systems compatible. ICT is a fast-moving world and councils need to throw themselves in.

The SOCITM analysis of CPA and ICT progress is a timely reminder of what ICT managers are so excited about, and why chief executives and leaders should get excited about this area too.

It does not deliver automatically, but in the right hands it is as close to a magic wand as you are going to get.

LGC+ e-gov supplement

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