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The latest supplement suggests it is not all disaster on the IT front. More than ever, technology is begin...
The latest supplement suggests it is not all disaster on the IT front. More than ever, technology is beginning to establish itself as an integral part of service delivery.

First, there is the modest success of the e-voting trials. If Jon Hanlon's report is anything to go by, there were setbacks, but more and more people are choosing to vote electronically. Swindon BC in particular has shown how e-voting can be used to contact hard-to-reach groups.

Second, there is the implementing e-government statements. Now in their third year they are improving understanding of IT and of the fact that it is not hermetically sealed off from councils' main business. Some councils are still trailing, but the development of IEG monitoring is allowing both central and local government to look forward, according to Glyn Evans and Ernest Wardle.

Finally, the latest Society of Information Technology Management and Improvement & Development Agency review shows communities and staff are beginning to reap the rewards of IT investment.

Nonetheless, there are worrying trends. For example, according to Socitm almost three quarters of councils feel their councillors and officers lack IT skills. For these councils, the European computer driving license may be the answer, as Martin Greenwood reports.
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