A computer system designed to streamline the highways department at Kirkless MC is having the opposite effect.
A report that came before the council revealed the electronic transfer of notice system - Eton - which was introduced to electronically pass on the dates and times of roadworks, was having difficulty processing information.
The system, introduced in 1999, is confused by roads in Kirkless with the same name.
Utility companies inform the council where works are needed and the Eton system then decides when the best time is to carry it out.
A council spokesman said the report was a warning to staff at both the council and the utility companies that computers 'cannot do it all' and information still has to be checked.
West Lothian sets up e-bills
Business rates are being delivered by e-mail at West Lothian Council thanks to a partnership with software specialists Civica.
Civica has introduced technology allowing the council to send out business rate bills and reminders by e-mail
as part of its drive to put all services online by 2005.
So far, 180 local businesses have signed up to the scheme.
Ian Aris, the council's business rates supervisor, said: 'The
e-billing system saves both time and money.'
Welsh language grid on its way
A unique service to provide a tailor-made bi-lingual learning resource in Wales has moved a step closer.
The contract for the National Grid for Learning scheme has been awarded to Curriculum Data Wales.
The project will include an online bilingual education portal, a support service for teachers and specialist internet-based training for teachers.
Bridgnorth wins single star for it
The IT service provided by Bridgnorth DC is fair and has promising prospects for improvement, according to an Audit Commission report.
Inspectors gave the service one star, but said it must carry on focusing on e-government.
The report praised the way the council supported corporate systems and the number of PCs it has for staff.
Adrian Miles, commissioning inspector for the central region, said: 'Bridgnorth DC has worked hard to develop a robust technical infrastructure and provide equipment for staff. However, there has not been a focus on the use of IT for local people.'