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UK leading the way in e-government ...
UK leading the way in e-government

The UK is in the first tier of countries for the development of local e-government, according to a survey of 36 countries by the Improvement & Development Agency.

The survey, World view on local

e-government, said the UK stood out for creating a common national infrastructure for local delivery.

Germany is ahead in terms of authentication and the legal framework; Canada in terms of joining up different tiers of government; and Singapore for availability of services online and its wider digital economy strategies.

The survey looks at service delivery, democracy and participation, and the use of ICT in the knowledge economy.

In the USA, e-government has been used to drive down the costs of government using methods drawn from the private sector, such as business process re-engineering.

Fred Baron, e-government consultant at SOLACE, said: 'The survey is based on professional and training bodies around the world collating case studies. It is not necessarily representative but it gives a flavour of what is going on.'

Adoption goes interactive

Prospective adoptive parents in Berkshire, Buckinghamshire and Oxfordshire can now go online for information following the unveiling of the first interactive online service.

The initiative from Reading-based voluntary adoption agency Parents & Children Together was developed with a three-year grant from the Department of


Introducing new indicators

The Society of IT Management has updated its

e-government performance indicators to emphasise more service delivery alongside the traditional concern with internal ICT management.

The indicators measure the scope and quality of frequently used online transactions, ICT investment per head of population and the extent of public access to local e-government.

East Lothian gets planning

East Lothian Council is the first Scottish authority to display planning applications online in a move to open up information held internally.

Increase for online services

Swale BC is increasing the range of online services for members of the public seeking information or wishing to report complaints.

Its customer service centre has increased its remit to 80 areas of council provision with the aim of resolving 70% of enquiries at first contact.

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