A new report by the National Audit Office examines the progress of government departments in implementing
e-government and highlights major risks which need to be managed to achieve it.
To date, 52% of government departments are online. Most of them exclusively provide information, with only 3% providing grants or benefits online and none collecting revenue.
Departments need to produce
better business cases supporting spending on IT projects, to have improved IT project management
skills, and to improve measurement of the benefits achieved by IT projects, the report says.
The main risks to successful implementation of e-government include the public seeing no advantage in accessing services electronically, groups with little access to computers being excluded from the benefits of
e-government and that departments may not provide the services that people want online.
Socitm unveils e-gov strategy
The long-awaited National Strategy for Local e-government will be under discussion at the Society of IT Managements summer seminar on 25 April in Bolton.
The seminar will provide an opportunity for managers to hear details of the strategy and probe all its possible implications.
The same event will also see the launch of a SOCITM report detailing the progress of
e-government implementation in 10 differing local authorities across the UK.
Wigan gets on form
Online social services forms will be provided by Wigan MBC as part of its drive to meet the 2005 e-government target.
These will be followed by online forms for financial services such as council tax and housing benefit.
Wigan MBC says
the new forms may
also be available via digital television and mobile devices to reach as many customers as possible.
Brent shows the best way
Residents of Brent in north London now have an online journey planner to help them plan journeys by public transport.
The council's website provides information on national rail and Underground services.
Apart making it easier to use public transport, the aim is to encourage people away from the car to more sustainable transport.