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LGC subscriptions - frequently asked questions

Taking out a Subscription

Managing your Subscription

Adding LGC to your 'safe senders' list



Taking out a Subscription



Managing your Subscription



Don’t miss out on your LGC emails

We are upgrading our email platform to bring you a better, more reliable experience.

Take action now and add @lgcplus.com to your ‘safe senders’ list or ‘whitelist’.

This will make sure our emails don’t get blocked or sent to spam or junk and that you’ll never miss an email from us.

How to add LGC to your ‘safe senders’ list or ‘whitelist’

Ever get annoyed because an important email has landed in your junk folder?

You can prevent this happening to email from your contacts by adding their email addresses to a list of ‘safe senders’, also known as a ‘whitelist’.

The following instructions will help you add LGC to your safe senders list.

Go straight to instructions for: Outlook 2013 | Outlook.com and Hotmail | Outlook 2011 on Mac | Gmail | Android | Corporate whitelisting

Outlook 2013

  1. In Outlook, from the ‘Home’ tab, go to ‘Junk’ as shown here.
  2. Safesendone

  3. Next, open the ‘Safe Senders’ tab and then hit the ‘Add’ button.
  4. Type @lgcplus.com into the box that opens up.
  5. Safesendtwo

  6. Choose ‘OK’ and then ‘OK’ again and you’re done.

Emails from @lgcplus.com should now arrive safely in your inbox.

If you still experience problems, first check your ‘Clutter’ folder settings. After that, if you are using a work email account, try contacting your IT department and ask them to look at the settings under ‘Corporate whitelisting’ below.

Hotmail and Outlook.com

  1. In Outlook.com (which also serves Hotmail users) go to the ‘Settings’ menu via the cog icon and then choose ‘Options’.
  2. Look for Mail > Junk email > Safe senders on the menu and open it.
  3. Type @lgcplus.com into the text-input box that reads ‘Enter a sender or domain here’.
  4. Click the + sign.
  5. Then save your changes with the ‘Save’ button and you’re done.

Emails from @lgcplus.com should now arrive safely in your inbox.

Outlook 2011 on Mac

  1. In Outlook, go to ‘Tools’ tab, then ‘Junk E-mail Protection’.
  2. Next, under ‘Safe Domains’, type in @lgcplus.com and save it to the list.

Gmail

Gmail has no ‘safe senders’ list. In Gmail you just add the sender’s email address to your contacts instead.

To add LGC to your contacts, open the latest newsletter you have received from us and hover over the ‘from’ name. Then choose ‘Add to contacts’ and save the new contact.

If the email has gone to your spam folder you will need to mark it as ‘Not spam’ first.

Android

In Android you need to add the sender’s email address to your contacts to make it a ‘safe sender’.

To add LGC to your contacts, open the latest newsletter you have received from us and tap the contact picture next to the ‘from’ name. Then choose ‘Create contact’ to save it as a new contact.

Corporate whitelisting: DNS/IP settings

If you use a work email account, your IT department will probably have their own ‘safe senders’ list.

At this level different settings are sometimes needed. Your IT department can whitelist our emails by adding the DNS/IP settings for our email sending system:

  • connect.plexusnetwork.com
  • 185.28.196.9

Q. Why don’t these details mention LGC?

A. Our email sending platform is shared by other products published by Plexus, the company that publishes LGC, so at this level the details reference the company, rather than the individual brand.

Done all this but still not receiving your regular LGC emails?

If you:

  • subscribe to LGC,
  • have added @lgcplus.com to your safe senders list,
  • and have asked your IT department, if you have one, to whitelist connect.plexusnetwork.com

but are still not receiving your regular LGC emails, then it is possible that a number of our past emails to you have been rejected or ‘bounced’ and that you have been removed from our mailing list as a result.

To correct this, please contact our customer services department during UK office hours via customerservices@lgcplus.com on +44 (0)20 3033 2626, let them know the steps you have already completed and then ask them to get your email address added back on to the list.



Contact Us

  • Subscriptions Hotline: For the Subscriptions Hotline, please call 0844 848 8858, or +44 (0)1604 828705 if calling from outside the UK. Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.
  • Customer Services Team: If our FAQs do not help solve your problem, please contact the Customer Services team via customerservices@lgcplus.com or +44 (0)20 3953 2000 (Monday to Friday 9.00am – 5.30pm GMT).
  • Email: help@subscribe.lgcplus.com
  • Post: Local Government Chronicle, Subscription Department, Waterside Way, Northampton, NN4 7XD

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