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Best Value Inspection Service...
Best Value Inspection Service

Blackburn with Darwen BC

Blackburn with Darwen BC's homelessness and housing advice service has been

awarded two stars by the Best Value Inspection Service.

The service was good and had promising prospects for improvement, a broad range of services was provided and it was comprehensive and efficient.

Acting lead housing inspector for the northern region Nick Atkin said: 'The

service's improvement plan addresses most of the key issues and there are detailed strategies in place to tackle particular challenges such as domestic abuse and

the needs of young people.'

Despite this praise, inspectors found weaknesses - including infrequent and irregular promotion of homelessness and housing advice.

Recommendations to improve the service included developing a system to monitor the progress of housing advice cases and carrying out customer-satisfaction surveys.

Rutland CC

Rutland CC's repair and maintenance services are good and have promising prospects for improvement, according to a report from the Best Value Inspection Service.

The service received two stars because properties are in good condition and tenants are largely happy with it.

However, there were some criticisms including long waiting times for access to the repairs service through the customer service centre.

Lead housing inspector for the central region Martin Palmer said: 'Both members and officers at Rutland CC are committed to continuous improvement of the repairs and maintenance service.'

A range of successful initiatives were being implemented to encourage tenant participation in the repairs service, but inspectors expressed concern that there was no formal appointments system for repairs.

Selby DC

Selby DC's leisure and tourism service has received one star from the Best Value Inspection Service because, although customers are satisfied with some aspects of the service, the number of visitors is dropping each year.

Inspectors criticised the service because it did not have a consistent system in place to measure and monitor customer satisfaction, and marketing and promotions arrangements were weak.

Recommendations to improve the service included increasing customer involvement and reviewing its improvement plan in order to match the standards of the best councils within five years.

Commissioning inspector for the northern region Diane Neale said: 'Selby's improvement plan addresses key customer concerns and substantial funding has been set aside to ensure it can be delivered. However, some hard decisions about the way forward have been postponed.'

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