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North Somerset Council has imposed financial penalties on one of its ...
North Somerset Council has imposed financial penalties on one of its

contractors because of poor performance.

Nigel Ashton, chairman of the council's housing and social services committee, says that as a result of regular checks, recent figures show that the performance of CSL Ltd on housing benefits is not up to the standards required by the contract.

'The council has a duty to make sure that all our contractors perform up to the required standards because it is local residents who lose out if they do not,' said Mr Ashton.

'We are constantly monitoring the contract to make sure we pick up any drop in performance early particularly because the rent rebate contract moved to CSL at the beginning of last week.'

'Apart from this 11-week period, CSL Ltd have performed well and I am glad to say that the very latest figures show they appear to be getting back on track,' continued Mr Ashton.

'CSL are well aware of the unsatisfactory situation and I understand they have taken remedial action.'

The figures are published in a report due to be considered by councillors on Monday 22 November 1999. They show that the percentage of documents taking longer than 10 working days to process rose from 0.07% week ending 27th August to 51.84% week ending 29th October.

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