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Folkestone and Dover Water Services has become the first UK utility company to implement the advanced MAYRISE works...
Folkestone and Dover Water Services has become the first UK utility company to implement the advanced MAYRISE works management and electronic mapping system. The system automatically posts works notifications to local authorities over the internet and assists in the planning of works.
Developed by Gloucestershire-based Mayrise Systems, the technology was first developed for local authorities who monitor street works under the New Road and Street Works Act (nRASWA). Utilities, like Folkestone and Dover Water, are required to alert councils to planned works by posting notices via the internet to specially set up council 'FTP' websites.
To address the 'Electronic Transfer of Notices' (ETON) requirement, the system automatically formats Notices for the street works register and, through an internet connection notifies the correct local authority. Councils in the region then monitor and coordinate different utility street works.
Folkestone and Dover Water Services, which is part of the multinational utility services company Vivendi, supply around 50 million litres of water a day to 163,000 people throughout the East Kent region. Before the introduction of the MAYRISE system, the company had to enter works details into two different systems and manually fax notices.
Every day Folkestone and Dover take calls from residents and their own patrols reporting supply water problems, some needing emergency response. 'With between 3500 and 4000 registered jobs a year, the MAYRISE system has greatly reduced tedious data entry and administration so we can provide a more efficient service together with a faster response to emergencies such as leaks', says Helen Tutt of Folkestone and Dover.
The works notification process is often complicated as street works are classified according to factors such as likely traffic disruption and how they might affect many different parties. MAYRISE is supplied with a comprehensive list of roads and streets, using the National Street Gazetteer compiled by the local authorities. This allows quick identification the right street name and ensures the Notice is automatically routed to the correct local authority 'FTP' website.
Integrated into the system is a quick-view mapping facility called MapNow. As soon as a job is received and street identified, a detailed Ordnance Survey map can be viewed on-screen directly from the works order record. This allows the location to be pinpointed immediately so that the correct response can be made quickly.
The digital map also reveals the likely impact of planned works on the surrounding environment by showing details such as the type of road, access points, the proximity to schools or other buildings requiring special attention. Through the street gazetteer, the system also provides automatic validation of the street selected. This alerts Folkestone and Dover if longer notice periods are required, for example when a street is traffic sensitive, has any restrictions, or engineering difficulties.
Folkestone and Dover realised that by entering details for works notices, the information would prove useful for planning their own work activity. Mayrise already offer a planning system, used by local authorities for managing highways works. Working in association with Helen Tutt and Sue Wiltshire of Folkestone and Dover's planning office, the system was adapted to provide a totally integrated works notification and planning system.
The company is also benefiting from the reporting facilities of the system. Management reports can be quickly produced on any aspect of the operation, such as numbers of jobs and response times so that the level of service and performance of contractors can be maintained.
Folkestone and Dover looked at a number of different systems but most alternatives were too costly and complicated. MAYRISE was also proven in the region, being used widely for street work management by councils in the region. 'It is never easy switching from one system to another but we were comfortable with Mayrise as a supplier having seen the system in use at Dover council. Since installing the system, the level of support from Mayrise has been excellent and we now have a system in place that really is revolutionising the way we work ', comments Helen Tutt.
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