On a scale from zero to three stars the Audit Commission inspection team gave the service, which deals with issues ranging from waste collection and street cleaning to car parks and grass cutting, a 'good' two star rating. The report shows that Peterborough's streets and open spaces are well maintained. The council also has one of the highest recycling rates in the country with high satisfaction levels amongst residents.
The inspectors found:
--A recycling education programme is starting to reduce the amount of refuse going to landfill;
--The council responds effectively to reports of graffiti, fly tipping, fly posting and abandoned vehicles;
--Services are accessible for residents and innovative solutions have been provided to improve access for disabled tenants. Information is available in a wide range of languages, as well as in Braille and large print; and
--The council actively promotes biodiversity and has encouraged local residents to get involved in managing parks, nature reserves and other open spaces.
--Service standards and targets are not promoted for all aspects of the services; and
--The amount of waste collected per head is amongst the highest in the country.
To help the service improve, inspectors recommended that the council should:
--Show how the Streetscene service will contribute to the council's aim of becoming the environment capital of England; and
--Publish service standards so that residents can understand the level of service they can expect to receive.
Peterborough is one of four environment cities in England. The council's Streetscene service includes: waste collection, disposal and recycling; street cleaning; fly tips; abandoned vehicles and graffiti; car parks and public conveniences; grounds and grass verge maintenance; street furniture and bus shelters.
Copies of the report are available from Peterborough City Council or from the Audit Commission website at www.audit-commission.gov.uk/reports