consumer research published today by Oftel.
The key findings of the research show:
- 12.5 million UK households are now on-line, with 750,000 new
connections over the last three months
- around one million internet customers are likely to upgrade to
broadband over the next 12 months
- UK prices for dial-up internet access are cheaper than other
European countries surveyed, with prices for residential broadband
generally below the European average
- The UK offers a wider availability of unmetered services than other
The findings are set out in consumer research and a benchmarking
study comparing Internet services in the UK with other European
countries published today by Oftel.
David Edmonds, director general of telecommunications said today:
'Growth in internet access, coupled with some of the lowest prices in
Europe, is excellent news. Oftel's policy of creating competitive
markets for internet access continues to drive the growth in Internet
'Prices in the UK are cheaper for dial-up than all other countries
covered in Oftel's benchmarking research, so it is not surprising
that half of UK homes are now connected to the internet.
'Oftel's research shows that a further one million consumers could
upgrade to broadband over the next 12 months. We have a growth rate
stronger than both France and Germany.
'Our research shows that 90 per cent of internet customers happy with
their overall service. We look forward to these trends continuing.'
1. Oftel has today published the following quarterly research
reports: Consumers' use of fixed telephony - August 2003 at
Consumers' use of mobile telephony - August 2003 at
Consumers' use of Internet - August 2003 at
Business use of Internet - August 2003 at
http://www.oftel.gov.uk/publications/2003/q14intbus1003.pdf How to
access the Internet at home, consumer guide evaluation - July 2003
2. Oftel has also published an International benchmarking report of
Internet services covering both basic dial-up access and broadband
services. The report covers internet services in France, Germany,
Sweden, United Kingdom and the US (the States of Ohio and California
are used for dial-up services; the study covers a number of the
largest providers of broadband who offer services across a range of
States). It can be viewed on Oftel's website at
3. All Oftel's research is available on Oftel's website at
Hard copies are available to the public from Oftel's Research and
Information Unit, telephone 020 7634 8761.