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HARINGEY'S LOCAL LAND CHARGES AND BIRTHS, DEATHS & MARRIAGES REGISTRATION SERVICES ARE 'GOOD'

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The births, deaths and marriages registration service provided by Haringey LBC is good and has promising prospects ...
The births, deaths and marriages registration service provided by Haringey LBC is good and has promising prospects for improvement, according to an independent report released today by the Audit Commission.

The best value inspection team gave the service 2 stars* because staff were knowledgable, committed and focused on the needs of customers. Customer satisfaction levels are high and facilities for users were of a good standard.

Roy Irwin, regional director, London Region Inspection Service, said: 'The service provides a good standard of service to a diverse community but opening hours should be reviewed to meet customer needs. The Marriage White Paper will provide a further opportunity to improve services.'

The inspection report highlights a number of key strengths:

- customer satisfaction levels are high

- staff are well motivated and customer focussed

- performance targets are met

However, inspectors also found weaknesses:

- the service is not generally open at lunchtimes

- customer surveys were limited in scope

To help the service improve, inspectors made a number of recommendations, including:

- hours of opening be extended to meet customer needs

- customer surveys are revised to identify customer expectation

- senior staff should receive training in appraisal and performance monitoring

The service has a statutory duty to register all births, deaths and still births within the borough boundaries, the taking of notices of marriage and the conducting and registering of civil marriages. There are six full time equivalent staff and the net expenditure for the service for 2001/2 was£156,800.

Local Land Charges a good service which could improve

The Local Land Charges service provided by Haringey LBC is good with promising prospects for improvement, according to an independent report released today by the Audit Commission.

The Audit Commission inspection team gave the service two stars* because it has well motivated and committed staff who have developed good relationships with customers and achieved high levels of satisfaction with improvements to date.

Roy Irwin, regional director, London Region Inspection Service, said: 'Staff within the service have a good understanding of what their customers want from the service and have made significant progress towards meeting those needs. There has been investment in new technology and they have sound mechanisms for monitoring performance.'

The inspection report highlights a number of key strengths:

- well trained, motivated and focussed staff

- high levels of satisfaction

- a clear plan for improvements to the service

However, inspectors also found that:

- more work is needed to develop comparative data

- relevant internal re- charging arrangements were not yet in place

To help the service improve, inspectors made a number of recommendations, including:

- continue regular consultation with customers

- encourage solicitors to move to electronic transactions

- introduce personal, as well as team targets

The service consists of keeping the statutory register of local land charges and processing searches of local records. The service has a manager and 2.5 full time equivalent staff and in 2000/1 generated a net income of£694,000.

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