-- a leaflet for advisers who work with children and young people to help them know when they might refer a complaint to the ombudsmen
-- a children and young people casebook giving examples of cases where the ombudsmen have been able to get redress for young people who suffered injustice from council faults.
It is available here
The ombudsmen know that it is unlikely that young people will be aware of their service. So they are promoting their work among people who work with them to ensure that their voices are heard. The ombudsmen already have a fast-track procedure in place for dealing with complaints made by or on behalf of children and young people up to the age of 19 (or 25 if they have a disability), and also have trained specialist investigators to deal with them.
The ombudsman point out that children and young people form a significant section of the population in England. Many of them receive, or should receive, high levels of support from their local authorities in addition to the provision of mainstream education. This includes children in need such as those who are looked after by local authorities, school age children who are not in mainstream education, young carers, children and young people with disabilities, young people who experience difficulties with homelessness, and those who are at risk of offending. So, if something goes wrong with the service young people receive from their councils, it is important that their advisers and advocates know what kind of problems the ombudsmen will be able to help with.