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Coventry City Council appoints Civica to deliver IT support

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Civica, a market leader in specialist systems and business process services that helps organisations to transform the way they work, has commenced a three-year partnership to deliver revenues and benefits IT systems support for Coventry City Council.

The work was awarded after a thorough procurement process, which included the incumbent supplier Capita.

The partnership allows Coventry to benefit from Civica’s broad software expertise. Within the agreement, Civica will manage third party systems including revenues and benefits software from Capita and document management from Northgate Public Services, together with general IT support for the council’s revenues and benefits service. It also includes the provision of off-site processing support from Civica’s OnDemand service. The agreement has provided the opportunity to transform and automate such critical services.

Civica will deliver the service from the Orchard Centre in Pershore, which is part of the strategic partnership with the South Worcestershire revenues and benefits shared service, with Malvern Hills DC, Worcester City Council and Wychavon DC.

As a strong and stable partner for local government, Civica has built a specialist revenues and benefits service model with the skills, flexibility and scalability to respond to the rapid changes faced by councils. Civica’s systems are used to deliver reliability and efficiency in tax and benefits processing, supporting improved services for more than four million people; including those under the care of Gloucester City Council, the Forest of Dean and South Worcestershire.

Tim Savill, head of revenues and benefits at Coventry City Council, said: “We’re in the midst of making some challenging changes, so it was important for us to select the right transformation partner to help us. Civica’s breadth of knowledge and understanding of the issues facing local authorities makes them an important partner for automating and transforming critical council services such as revenues and benefits.”

Gary Bell, Civica BPO managing director, said: “We are delighted to be working in partnership with Coventry City Council as an extension of our support for South Worcestershire councils. Building on our extensive experience in driving IT-enabled business process improvements, we will continue to safeguard jobs in the region while driving savings, innovation and growth.”

The new service builds on the foundation of the South Worcestershire Partnership. Following its formation in October 2013 and a successful first year, the partnership currently provides support to 15 local authorities together with the Department for Education and Skills.



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