Town hall sign
Newcastle City Council
Newcastle has responded to unprecedented cuts with ambition to transform public services; put communities in control; invest with partners in the city’s economic growth; and continue to protect people in need. Despite huge reductions in capacity, the council has grown in its confidence and ability to galvanise and lead the whole city. Because it has embraced change and retained its ambition, other councils are increasingly turning to Newcastle to learn from its experiences.
Newham’s approach is based on the principle that local government is about changing lives. Newham has set a bold vision for what the local community should look like and is working with residents to make this happen, delivering quality services in line with its statutory responsibilities and going beyond its core duties to build resilience and deliver lasting change. It is confident this vision means it can successfully deliver balanced budgets and policies that address residents’ priorities.
North Yorkshire CC
North Yorkshire CC is determined that the county will thrive and adapt to remain a special place for people to live, work and visit. Its high-quality, value-for-money services distinguish it from other councils. It listens to its customers and works collaboratively, creatively and commercially to make sure that outstanding and relevant services reach the right people, and place, at the right time, with maximum effect. The Local Government Association described North Yorkshire’s peer review (March 2016) as its “best ever” and saw many “examples of excellence across all service areas”.
Political and managerial leadership, a culture of empowerment and “no blame” and Sevenoaks’ mantra that “the customer is anyone who isn’t me” has resulted in two outstanding collective achievements this year: financial self-sufficiency; and being awarded Investors in People’s platinum standard. Across the vast majority of its services Sevenoaks is meeting or exceeding targets and resident and staff satisfaction levels remain high, even as resources shrink and responsibilities increase. Sevenoaks believes it can best succeed by empowering its people to achieve, supported by exceptional managers and leaders.
South Norfolk Council
South Norfolk Council provides services that make a real difference to the people in its vicinity. From securing £250m of investment in the area to supporting people who fall on hard times, the council is committed to making its vision a reality: to retain and improve the quality of life and prosperity of South Norfolk for now and future generations, and to make it one of the best places to live and work in the country.
South Tyneside MBC
During 2010-11, the South Tyneside Partnership developed its 20-year vision to make South Tyneside “an outstanding place to live, invest and bring up families”. Despite a dramatically changed financial landscape, South Tyneside maintains an unwavering focus on delivering residents’ key priorities. In 2016, it marked a five-year milestone in delivery across the entire area. Initiatives range from long-term health interventions to address stubborn inequalities, to the partnership rescue of the much-loved historical Bede’s World in Jarrow.
A word from the award’s sponor
Zurich Municipal is part of the Zurich Insurance group, Zurich. We are delighted to be sponsoring the Council of the Year award once again. As one of the leading providers of risk and insurance solutions to Britain’s public services, we work in partnership with our customers to deliver the risk management strategies, best practices and insurance cover you need. Handling more than 100,000 claims every year, we look after UK local authorities, health services, educational establishments, charities and voluntary organisations and housing associations. For more information visit www.zurichmunicipal.co.uk
Nicola Bulbeck, chief executive, Teignbridge DC
Andrew Jepp, managing director, Zurich Municipal
Mark Lloyd, chief executive, Local Government Association
Steven Pleasant, chief executive, Tameside MBC
Barry Quirk, chief executive, Lewisham LBC
Martin Reeves, chief executive, Coventry City Council
Joanne Roney, chief executive, Wakefield MBC