Croydon LBC has built a complete ecosystem around digital services and systems – from officially having the fastest growing tech ecosystem, to building self-sustaining community capacity and resources and redesigning its services to maximise efficiency and effectiveness. It develops, trials and embeds the latest opportunities across the community and with a range of partners. Its mantra is that no-one gets left behind.
Newham’s data warehouse enables smarter working, bringing key data together from separate systems to generate a single record for people and properties. Data is then made available with strict security processes for commissioning and advanced data analytics to improve services and drive savings. There are 21 high-priority projects in the programme and joint work with the Cabinet Office on data analytics is under way. The technology has been sold to Havering LBC and other councils are understood to be interested.
Southampton City Council
Southampton has become a digital council, enabling customer journeys to be completed effortlessly and immediately. To achieve this, it has: automated service requests and integrated with mobile working solutions in adult and children’s services and environmental health and street-based services; increased income through better customer experience across place-based services; driven business support self-service and improved workforce management; and automated payments, enquiries and reporting. This has hugely improved the customer experience while achieving savings of nearly £9m per year.
The Southend Learning Network is a multi-agency project led by Southend-on-Sea BC. It is an interactive web portal that has revolutionised communication, training opportunities, relationships and outcomes for children, young people and vulnerable adults. In four years, 200 partners and stakeholder agencies have joined it and it is recognised as a model of excellence and innovation nationally. On a shoestring budget, a dedicated small team has transformed the way education, health and social care agencies communicate and relate.
Working in small agile teams, Suffolk reimagined its website, which moved from a one-star Society of Information Technology Management rating in 2014 to four-star in 2016. It has used agile project management techniques and user research to co-produce new services with the people who use them. It is developing its customer experience platform to deliver a single view of a customer, single sign-on, visibility of customers across all services, a customer portal and more targeted proactive demand management activities across a range of channels.
Surrey CC places technology at the heart of everything it does, embracing smarter ways of working that will benefit customers, leaders and employees. Several programmes of continuous improvement between 2009 and 2014 have delivered £279m of cost savings. In order to meet the demands on public services, Surrey CC has now embedded a digital approach throughout major transformation programmes including health and social care integration, technology-enabled care, devolution, shared services partnerships (including Orbis, a shared with East Sussex CC) and improving resident wellbeing and access to public services.
Worcestershire’s vision is to digitally enable its corporate plan. With a clear focus on achieving better outcomes for residents, businesses and communities by undergoing a digital transformation involving cloud, mobile, analytics and delivering 100% of its services online, Worcestershire CC has become an organisation that can be accessed anytime, anywhere.
A word from the award’s sponsor
Agilisys is an employee-owned organisation that expertly joins technology with unrivalled experience to help local government deliver improved, better value and easier-to-access services. This is achieved by Agilisys’ unique approach, which drives efficiencies to make citizens’ lives simpler and easier. Agilisys works with more than 50 councils across the UK, and has served over three million citizens through its 12 local authority strategic partnerships. With more than 15 years’ experience of working with the public sector, Agilisys has the insight and understanding to respond to the challenges of today while identifying the emerging and unmet needs of the 21st century citizen.
Susan Attard, former deputy town clerk, City of London Corporation
Alison Mckenzie-Folan, deputy chief executive, Wigan MBC
Nigel Muirhead, director of products, Agilisys
Mike Owen, chief executive, Bury MBC