Aylesbury Vale DC
Aylesbury Vale’s two sustainability officers have delivered almost 2,100 tonnes of carbon savings in a year (a 27% reduction worth more than £200,000) by reducing the council’s energy use. The council helped to establish a commercial arm and delivered Energy Savings Opportunity Scheme assessments to large businesses in 2015. The officers initiated demand response - reducing or shifting electricity use during peak periods in response to time-based rates - in the council’s main offices, and are now arranging this across five large local organisations.
Bexley’s care hub has transformed the way people needing support and their carers access information to help them to remain independent for as long as possible. Developed through a collaboration between library services and adults’ services, the care hub was launched in July 2016. Among other features, the hub enables residents to complete an online self-assessment of their needs. This provides them with a personalised needs summary that links to information on relevant services and support.
In September 2015, Ealing introduced an online customer portal called MyAccount, providing residents with secure access to their personal accounts. More than 43,000 residents registered for an account in the first year, representing 34% of the borough’s households. It has generated savings in excess of £200,000 so far, and face-to-face transactions have reduced by 46% while telephone calls have fallen by 20%. More than half of customers surveyed said that using the MyAccount portal enabled them to find information or carry out a transaction without needing to contact the council.
Islington has embraced IT and internet-based solutions to help residents and visitors access parking services while reducing costs. Innovations include online application forms, e-permits, cashless pay and display, and more. These have enabled the parking service to work towards becoming the most efficient and forward thinking service of its type in the country.
Kent CC developed a new case management system with the local child safeguarding board, the child death review team and software provider Qes to electronically enable the statutory child death overview process. The original manual process has been in place since 2008 but was insecure, ineffective and administratively burdensome. This project aimed to develop a system that effectively supported local practice, was cloud-based, had two-factor authentication security and enabled multi-agency partners to access and process necessary information 24/7.
Merton, Sutton and Richmond upon Thames LBCs and Kingston upon Thames RBC – South London Legal Partnership
Council lawyers spent thousands of pounds on printing paper bundles and faced tight deadlines due to the need to courier them to court. A digital solution seemed simple but it was a systemic challenge that required collective action, a developed IT solution, a party willing to lead and a sustainable business case. The South London Legal Partnership has overcome this challenge, bringing together Merton, Richmond upon Thames and Sutton LBCs and Kingston upon Thames RBC, two IT suppliers and a number of London family courts.
This ambitious project implemented an extensive range of new ICT enablers – MS Dynamics, Sitecore Experience Platform, Biztalk and Multivue – in support of a new council-wide, digital-by-design strategy and programme. The new enablers were exploited to successfully automate the customer journey for highways services. The customer journey was delivered within a fixed nine-month timeframe alongside the concurrent delivery of multiple other customer relationship management solutions. This was achieved through entering a public sector joint development partnership as well as working closely with multiple private sector suppliers.
Test Valley BC
Test Valley’s digital transformation project aimed to make further efficiencies in administration and improve services. As more and more customers expect to be able to self-serve and interact digitally with the council, it has focused on improving the digital customer experience. It has also focused on how to use technology to transform how employees undertake their jobs and ensure councillors have the appropriate digital skills and knowledge to fulfil their roles.
A word from the award’s sponsor
Bouygues Energies & Services is a facilities management and energy performance partner. We specialise in the diverse services and support needed to create and maintain efficient, comfortable and safe places to work or visit. Our dedicated and professional teams quietly ensure that offices, schools, public buildings, industrial facilities and healthcare environments are all operating as they should. In the UK, we are a leading provider of integrated energy services, facilities management, infrastructure and contracting solutions across the public and private sectors. Bouygues Energies & Services operates in more than 25 countries worldwide and is part of the Bouygues Group – a global brand employing more than 127,000 people in more than 100 countries within the construction, civil works, energy services, telecommunications and media sectors.
Tim Grier, director, Bouygues Energies & Services
Tom Stannard, director of economy and skills, Oldham MBC
Wendy Thomson*, managing director, Norfolk CC
*Wendy Thomson did not participate in judging Norfolk CC’s entry