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Business transformation

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Barnsley MBC

Barnsley’s digital media centre opened in 2007, offering businesses lettable space and meetings and events facilities. Barnsley MBC outsourced its management but by 2015, with the occupancy level at just 53%, the council brought management back in-house. Barnsley established a cross-directorate team to deliver facilities and asset management, finance and project direction. Following stakeholder consultation, the council produced a new business model for the centre that increased occupancy and prices and improved the services provided. By July 2016, the centre’s occupancy rate had reached 83%.

Judges’ comments: “This winning entry redefined the economy of a place with passion, local knowledge and an appetite for creative change.”




Croydon LBC

East Staffordshire BC

Gateshead City Council

Melton BC

Merton, Sutton and Richmond upon Thames LBCs and Kingston upon Thames RBC – South London Legal Partnership

Nottingham City Council

South Hams DC and West Devon BC

Swale BC

Wolverhampton City Council

Capita logo

Capita logo

A word from the award’s sponsor

We all know that communities can benefit hugely from technology. The question is, how do we transform local public services so these benefits can be realised? With more than 30 years of public service delivery experience, deep technology expertise and a commitment to see change through, Capita is uniquely placed to drive digital transformation for the benefit of your communities. We:

  • Intercept and accelerate current plans
  • Automate and integrate effort (and therefore cost) across your organisation
  • Anchor our approach with deep insight and agile methods

We are so confident we can help that we will guarantee an outcome. What to know more? Contact or visit


Harry Catherall, chief executive, Blackburn with Darwen BC

Martin Esom, chief executive, Waltham Forest LBC

Manjeet Gill, chief executive, West Lindsey DC

Andy Theedom, local government market director, Capita

Nick Walkley, chief executive, Haringey LBC

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