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Winner: Peterborough City Council – library service

A public consultation on library services revealed that Peterborough’s residents were well-versed in self-service book loans and would value extended opening hours. The council implemented technology that allowed it to extend its opening hours, with core staffed hours and additional hours without staff where residents could access libraries using keycards and check books out through self-service kiosks.

Judges’ comments: “This was an inspiring example of how to improve a service by extending opening hours and reduce costs, while at the same time delivering what the public wants.”

Highly commended: West Oxfordshire, Cotswold and Forest of Dean DCs


Canterbury City Council

Fenland DC

Merton, Sutton and Richmond upon Thames LBCs and Kingston upon Thames RBC – South London Legal Partnership

Peterborough City Council – energy

South Hams DC and West Devon BC

Three Rivers DC

Nao black

Nao black

A word from the award’s sponsor

The National Audit Office (NAO) scrutinises public spending for Parliament. Our public audit perspective helps Parliament hold government to account and supports the improvement of public services.

Our new powers under the Local Audit and Accountability Act allow us not only to hold central government to account but also to provide advice on value for money to local government. To support this, we work increasingly with local authorities to understand the challenges they face and how they are responding.

Examining efficiency and effectiveness in government is a key focus for the NAO’s work, and so we are pleased to sponsor the Efficiency category of the LGC Awards.


Cliff Dalton, head of local government and transformation, Chartered Institute of Public Finance & Accountancy

Frances Foster, director of finance, assets and information services, Barnsley MBC

Aileen Murphie, director for local government, National Audit Office

Paul Najsarek, chief executive, Ealing LBC


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