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Most innovative service delivery model

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Winner: Newham LBC

Newham’s repairs and maintenance service was a typical direct labour organisation but it has modernised and diversified into larger-scale repairs and refurbishment to provide better value for money and customer satisfaction. The service has taken its experience and operational management skills and is now applying these in areas that might not be seen as traditional repairs/maintenance work for a council such as street lighting, housing repairs and modular house building. This approach is saving the council millions of pounds and has provided much-needed affordable homes.

Judges’ comments: “This was a radical transformation of a service that saw it expand to new areas of work whilst saving the council millions. It was an innovative commercial approach has seen the service not only increase in size and capacity but also become an integral part of the council’s agenda for building much needed affordable homes.”



Essex CC

Hart DC

Havering, Newham and Bexley LBCs - OneSource

Northamptonshire CC

Peterborough City Council – Asteria

Peterborough City Council – library services

Stockport MBC – adult social care commissioning

Stockport MBC – Stockport Family


Lesley Seary, chief executive, Islington LBC

Dennis Skinner, head of improvement, Local Government Association


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