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Driving efficiency through technology

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Winner: Enfield LBC – Efficiency Through Technology

Enfield has deployed an operating model to stretch the boundaries of thinking about how a local authority works, which will support the significant reduction of front and back-office cost and deliver some £36m of savings. This has been achieved through six core service-enabling designs: customer assessment gateway; business intelligence and analytics hub; finance and business administration hub; legal and democratic; infrastructure and organisation; and development. Benefits realised included reduced demand in the contact centre, a new consolidated assessment hub and improved understanding of future service demands. Staff have pushed the boundaries when thinking about where digital transformation could be employed.


Judges’ comments: Our winner showed significant efficiency gains through the thoughtful and systematic application of IT. The judging panel was impressed with the demonstrative improvements to services for residents, improved performance and the considerable savings made through their digital strategy. 



Essex CC: Essex Sexual Health Service

Glasgow City Council: Customer First – Save Time, Go Online

Harrow LBC: SEN Transport Technology Solution Project Phoenix

Northamptonshire CC: Societal – Big Data for Transport Solutions

Nottinghamshire CC: IT Innovation in Health and Social Care Integration

Stockport MBC: Creating a Platform of Reusable Digital Capabilities

Trafford MBC: Trafford Smart Catering Service

Westminster City Council: Transforming Through Technology




A word from the award’s sponsor

Named ‘Best Superfast Broadband’ by the Internet Service Providers’ Association for the past five years, Hyperoptic is the UK’s largest residential gigabit fibre broadband provider and is proudly setting a new fibre ‘gold standard’ with unmatched speed, reliability and customer service. Its hyper-fast, symmetrical gigabit services are over 27 times faster than the average speed a UK consumer receives today. Services are delivered via Hyperoptic’s own dedicated fibre network, which means that customers can always connect to the Internet at the speeds advertised.

Hyperoptic works with property owners, developers and professionals, designing and installing dedicated fibre infrastructure to new buildings, and retrofitting improvements to existing developments. Its award-winning services are currently available across 30 cities and to 400,000 homes and businesses nationwide.

It aims to have its hyper-fast service available to two million homes by 2022 and five million by 2025.



Ged Curran, chief executive, Merton LBC

Eric Robinson, chief executive, Wirral MBC



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