sponsored by EY
Bromley LBC solved its street scene and greenspace issues through an innovative partnership project with social enterprise mySociety. The project rolled out an advanced FixMyStreet software system allowing residents to report issues online 24/7 and to track the progress of those issues to completion. This provides a technology solution for residents that is fit for purpose, meets the needs of service users and continues to deliver value for money to the council by reducing officer time and increasing channel shift.
City of London Corporation
The City of London Corporation took on the challenging task during 2017-18 of engaging in a complex desktop transformation, moving all its staff to new ways of working, with most shifting to laptops and tablets. It has refreshed and modernised its on premises systems, while migrating email, storage and collaboration to more flexible cloud-based platforms. The corporation chose MS Office 365, OneDrive for Business and SharePoint online as the primary desktop technology stack, working closely with its transformation partner, members and staff to tackle these problems.
Electronic waste permitting scheme
Durham CC introduced its e-waste permit scheme in June 2018, letting customers apply quickly and easily and receive an immediate QR code waste permit via email. This lets those wishing to dispose of personal waste in a trade type vehicle at a household waste recycling centre to do so immediately. This has not only increased customer satisfaction but also generated efficiency savings of more than £40,000 since it was implemented. Some 61% of applications are now received online and this continues to increase. The ambitious project was delivered ahead of schedule and is receiving national attention from other local authorities.
East Sussex CC
Orbis teams managed to build, test and implement a working robot to handle teachers’ pensions within a couple of months. This was done despite limited prior experience, no prior training, no specialist skills, no dedicated budget and the initial absence of a technical platform to work on, with first trials conducted using free trial software. As a result, East Sussex CC has dramatically reduced the time required to complete an essential task, freeing staff time to concentrate on more valuable, customer-focused work, while fulfilling its obligations to teachers’ pensions and its customers.
Hertfordshire CC with ADASS (East)
Regional collaboration to improve social care delivery
Provider Assessment & Market Management Solution was commissioned by the 11 councils of the Association of Directors of Social Services (Adass) East Branch and developed with an IT partner. This unique collaboration between councils saved more than £1m in year one, adding value while improving local authority-funded care quality. The innovative solution has revolutionised the way provider assessment data is collected and shared, helping the councils commission relevant services and identify providers at risk of failure. By following the mantra ‘do once not 11 times’, the solution has increased efficiency, reduced duplication and automated processes.
Developing a customer-centric adult social care digital service
The key aim of this project was to improve online self-service opportunities for customers: providing clear guidance to empower customers to confidently make informed decisions based on their personal circumstances. A website redesign, new service directory and customer portal have helped realise the benefits of a channel shift for services that are under increasing demand. The project is in line with the Local Government Association’s 2018 recommendation that care services find more cost-effective and less resource-dependent ways to support their communities. A phased launch of products over the course of the year-long project has already shown improved customer experiences and potential estimated savings of £50,000.
Orkney Islands Council
The building innovative green hydrogen systems in isolated territories (BIG HIT) project will show Orkney is a replicable hydrogen territory, using curtailed renewable energy to produce, transport and consume green hydrogen locally. The project showed sustainable production as well as cross-cutting supply for the heat, power and transport sectors. The project develops innovation, efficiently making use of the ‘quadruple helix’ model of cooperation by involving public, private, university and community.
Digital register for voter ID pilot
As part the Electoral Commission’s voter ID pilot, Swindon BC partnered with a specialist software provider to deliver the first fully digital electoral register to be used in polling stations in the UK. The project successfully achieved its primary aims, implementing the voter ID requirement and ensuring efficient issuing of ballot papers to eligible voters. It also delivered significant additional benefits, from valuable real-time information to reduced staffing requirements and paper use.
Drive to digital
Wealden DC has long had the ambition to embrace technology to further digitise how it works and provide services to its residents. In the past, its digital offer has left its customers wanting and the Drive to digital project has set out to rectify this. The project is a council-wide programme that strives to meet our corporate objective to help more residents get online and make access to the council’s services more convenient and efficient. The success of the project was shown through increased website views, decreased telephone enquiries, increased enquiries dealt with and significant efficiency savings.
A word from the award’s sponor
Local authorities are continually seeking innovative answers to complex challenges as they strive to provide higher-quality, lower-cost services and ensure sustainable economic development, increased accountability and a better environment for their citizens. Just like you, we are passionate about better outcomes for citizens. We work alongside local authorities to ensure more efficient public services, bringing the best thinking and practical experience to help deliver tangible, sustainable improvement.
Ian Davis, chief executive, Enfield LBC
Tony Hunter, chief executive, Social Care Institute for Excellence
Mark Read, service director for customer access and digital services, Cornwall Council
Neil Sartorio, partner lead for local public services, EY