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Barnet LBC with Regional Enterprise

An innovative approach to enforcement

Barnet LBC’s planning enforcement team has a clear ambition to develop and provide a readily identifiable way of approaching a service that has historically enjoyed less focus and resources than other elements of planning. Key to the ambition is a desire that the service will be decisive, prompt, collaborative and innovative. Barnet has returned impressive statistics, behind which lie important contributions to the area’s success as a place to live, work and invest. Fundamental to the transformation is the level of investment in innovation that has been made and the unique partnership between the council’s operations and Regional Enterprise.


Breckland DC

Transformation of a training consultancy service

Breckland DC created Breckland Training Services in 2012, a standalone department within the council’s commercialisation directorate that provides a training consultancy service to other local authorities. By 2017, the department’s revenues had grown from £44,000 to £132,000 a year. However, the service was making large losses. At the end of 2016-17, the council approved a review of the department that would help to identify a new way forward. This award entry focuses on the financial year that ended in March 2018 and celebrates the innovation that helped the department return its first genuine surplus.


City of London Corporation

London’s new online sexual health service

The London Sexual Health Programme is a partnership of 31 London authorities, working to improve choice and access to sexual health services. Since 2014, this transformational project has been working with service users, commissioners and clinicians to understand how services can make best use of limited resources to meet increasing demand. By taking advantage of technological developments, a radical new model including an online sexual health service was commissioned. This new service is pioneering the use of digital services in sexual health systems internationally, and shows that local government can collaborate at scale to introduce major innovations and drive efficiencies.


Hammersmith & Fulham LBC

Community resilience taskforce

In the wake of the Grenfell Tower fire and the terrorist attack at Parsons Green tube station, Hammersmith & Fulham LBC created a taskforce to harness a huge desire of community organisations to help during an emergency. The council organised a hackathon to learn what they could offer, before developing an innovative one-stop shop extranet where residents, groups and businesses can access information and support in an emergency. The council has now created a robust network of local organisations dedicated to working together to benefit the community, and is truly leading the way in this innovative new approach.


North East Lincolnshire Council

Insight-led marketing

Listening to customers to shape an offering is nothing new, but for North East Lincolnshire Council, just listening was not good enough. It has been on a journey for more than 18 months to transform the way it listens, talks to and engages with its communities by adopting a behavioural and an insight-led approach to their marketing activity, making it one of the only councils in the UK to do so. From achieving a 1,000% increase in social media engagement to doubling its foster carer application levels, this campaign showcases why government organisations need to be bolder, braver and savvier than ever with their marketing.


Reigate & Banstead BC

An accessible, efficient tool for boundary reviews

Reigate & Banstead BC’s boundary review tool could be local government’s answer to improving quality, widening engagement and reducing the burden associated with conducting a local government ward boundary review. It enables non-technical users to create boundary change scenarios and view their impact upon the voting population in real time. Affordable and tailor-made, this innovative, simple tool has received praise from the Local Government Boundary Commission for England and the Local Government Association.


Rochdale BC

Raising participation and skills

Rochdale BC’s raising participation and skills team has raised awareness in schools and the council to the potential of the apprenticeship programme. Its innovative work has seen it exceed national targets in the first year. New posts created in 2017-18 have helped introduce many residents to their first job. Based on previous history, 85% of these are likely to secure permanent council posts. This programme captures and builds on skills and quality, ensures effective succession planning and the introduction of enthusiastic and creative young people into the workforce.


Watford BC with Modern Democracy

Modern Polling platform

The Modern Polling platform is the only fully online electoral register to be used in polling stations in the UK. Created with the aim of reducing voter fraud, its successful delivery by Watford BC and Modern Democracy in the May 2018 Voter ID pilots has provided much-needed insight and meaningful statistics to the Cabinet Office and Electoral Commission to inform and drive future UK legislation and led to a more efficient, accurate and secure polling day delivery for both electoral staff and voters.


Wirral MBC

Care leavers apprenticeships

Wirral MBC is pioneering an innovative model of service delivery through the placement and employment of looked after children and care leavers into frontline rehabilitation and place-based services. The programme has evolved to provide genuine, paid, permanent employment solutions for some of the most challenged individuals who have passed through the council’s care system. In a matter of months, two of the country’s biggest providers of environmental services have now employed four care leavers on a permanent, full-time basis, supported by a tailored training and development programme and pastoral care from within the local authority.


hyperoptic side copy

hyperoptic side copy

A word from the award’s sponor

Hyperoptic is the UK’s largest and fastest-growing gigabit network provider. It delivers the nation’s fastest broadband speeds of up to 1Gbps (1,000 megabits per second), more than 21 times faster than the UK average. Working successfully with social landlords is a strategic priority for Hyperoptic. It is delivering services to more than 50 councils across the UK at no cost to the taxpayer. The provision of its full fibre service is just one part of Hyperoptic’s market-leading offering, which also includes digital skills training and flexible products, such as rolling contracts and the UK’s lowest-priced broadband-only service.



Andrew Blake-Herbert, chief executive, Havering LBC 

Andrew Lewis, chief executive, Cheshire West & Chester Council

Graeme McDonald, director, Solace

Gavin Pidduck, senior account manager – social housing, Hyperoptic


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