sponsored by Odgers Interim
The Customer First team diagnoses customers’ problems, gives information and explains options. It identifies their underlying needs, recognising and acting immediately in cases of potential risk and high priority. The team ensures customers are dealt with promptly and any decisions made are transparent. It takes responsibility, keeps customers informed and keeps its promises, aiming to do it right the first time.
Macmillan welfare benefits team
The Macmillan welfare benefits team is dedicated to supporting people affected by cancer with welfare benefits advice and advocacy. The council is incredibly proud of every member of the team, who each bring expertise and individual personalities to offer the best quality advice, ensuring that clients can maximise income and reduce the financial pressures that a cancer diagnosis can create. In 2017-18, the team supported 2,188 clients in accessing £7.4m in actual benefit gains.
Fire safety team
Within days of the Grenfell tragedy, Croydon LBC set up a rapid response team to protect and reassure its tower block residents and deliver the country’s first retrofitting of sprinklers since the fire. Led by a core of 10 officers co-ordinating more than 100 colleagues across all departments, to date the team has completed sprinklers for more than 850 households in its tallest blocks, carried out face-to-face engagement and achieved a 100% satisfaction rate from tenants’ feedback.
Gateshead Council’s building maintenance team provides a high quality, pre-planned and responsive service to ensure buildings are kept legally compliant, safe and fit for purpose. The team understands the varied needs of customers and ensures a balance between value for money with timely response. Its diverse customers include the council’s portfolio of buildings, schools and academies, children’s centres, the Gateshead Housing Company and many other external organisations that are all able to contact it 24/7.
Parking and garages team
The parking and garages team has overseen a wholesale regeneration of the council’s garages, reducing the void rate from 60% in 2007 to less than 1% in 2018, increasing income by more than £2m a year. To do this it had to be innovative in all areas of work. It immediately realised it could recycle disused materials found in its garages for the in-house repairs it carries out. Another innovation was bidding for grants to set up green roofs, increasing biodiversity, absorbing storm water and cutting pollution. Some of the extra income has been reinvested in regenerating garage sites.
Liverpool City Council
Payroll and pensions team
The payroll and pensions team supporting Liverpool City Council shares the overall ethos: one team, one council. Some 48 members administer payroll for 155 schools, 18 external clients and more than 16,000 employees. The team strives every day to remain on top of all its commitments, to be the best and to always look for efficiencies and ways to improve performance and provision of the service. A clear HMRC audit with no recommendations and the Chartered Institute of Payroll Professionals award for excellence are examples of this.
North West Leicestershire DC
The legal services team combines specialist legal expertise with a commercial focus to deliver excellent outcomes for the council’s frontline services while contributing to its commercial agenda by generating income. Working hard to recruit and train excellent lawyers from both the public and private sectors, this team has a depth of knowledge and a drive to achieve its clients’ outcomes that makes it really stand out.
Oxford City Council
Oxford Investigation Service
The 2017-2018 financial year saw a continuation of Oxford Investigation Service’s impressive performance. Targets were once again significantly exceeded, with 36 successes in combatting social housing tenancy fraud and more than £3m identified as additional revenue and prevented losses for the council. The team managed all of this while working in partnership with eight different organisations. The service has consistently delivered and remains at the forefront of innovative techniques.
Integrated Community Services
Shropshire’s Integrated Community Services team has had an outstanding year, smashing performance targets amid intense scrutiny, pressure and daily demands to achieve. It has succeeded by working as a strong supportive team and building effective collaborative relationships with all partners, both internal and external. Most impressively it has done this with good humour, compassion and commitment. It has unfailingly kept the individual and their families at the heart of everything it does, always understanding their needs and taking into account their wishes and best interests.
Dementia community support team
In the past 18 months the dementia community support team has established itself, supporting hundreds of people with dementia and their families in accessing services. Every team member is passionate about their work. This support ranges from signposting relevant services and home visits to ensuring that each person in their service has the support and guidance they need throughout their experience with dementia.
Tower Hamlets LBC
Violence against women and girls, domestic abuse and hate crime team
This team epitomises the council’s commitment to providing excellent services to victims. Experts in their field, they are at the cutting edge of innovation and service improvement, with their advice frequently sought from other boroughs. The team are passionate and enthusiastic about their work and willing to go the extra mile to make a positive difference to the most vulnerable.
A word from the award’s sponor
At Odgers Interim we recognise the importance of great teamwork and how critical it is for organisations to develop strong teams. Deploying first class interim managers is predicated on our understanding of fit and team dynamics. It is how we successfully match pre-assessed interim talent to different organisations. We therefore have a unique appreciation of the quite fantastic work that has gone into the entries for this year’s LGC Team of the Year award, in what is an exceptional list of entries. This is perhaps, the worthiest of all the LGC awards – after all, together we are greater than the sum of our parts. Best wishes to all nominees.
Melbourne Barrett, chief executive, Basingstoke & Deane BC
Manjeet Gill, managing director, Chameleon Commercial & Business Improvement
Jes Ladva, partner, local and central government, Odgers Interim
Paul Medd, chief executive, Fenland DC
Matt Prosser, chief executive, Dorset Councils Partnership
Diana Terris, chief executive, Barnsley MBC