Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Saving money doesn’t mean services suffer

  • Comment

In a recent Capita Transformation survey with members of the County Councils Network, 94% of respondents felt that adult social care was the biggest financial pressure facing their council, and more than half felt that funding pressures were severe.

We have identified key areas where positive changes can be made so that the most vulnerable residents still receive a quality service.

182_Andy-Theedom

Andy Theedom

A combination of new, flexible approaches that also deliver savings for local authorities can be based on a system designed around residents. It would use creative package design with more care options for residents at all stages of contact during the process.

There need to be efficiencies, savings in the service supply chain, more and better telecare, better and more enablement and reablement services, and demand management.

We must understand and address some of the most significant challenges practitioners face. 

Pressures on resource mean there is little room for creativity in the sector. Councils or their partners like Capita must nurture new technologies and ways of working to meet this challenge.

We are increasingly investing in companies that have these capabilities and are looking to partner with innovators.

While councils need financial help from the government, they also cannot rely on it. To continue providing quality services, they must develop care models more embedded in local communities.

Councils can work more closely with their clients and local groups to identify a network of organisations with smaller services that better match the needs of residents. These could be accessed at an early intervention stage and could help people to maintain their independence for longer.

All too often people equate large amounts of spending with the best service but this is a fallacy. New technologies and capabilities – such as the next generation of assistive and telecare technologies – can save councils money so shouldn’t be seen as a downgrade in care.

The best service starts and ends with dignity and respect, and these basic rights are not measured by how big the bill is but by the care that person receives.

If we truly want to improve services and personalise them, then we must delve deeper to understand what makes people feel respected and dignified, rather than using current services as the starting point. This way we can explore many more options.

In spite of the difficulties local authorities face in the coming years, there is room and a case for rejuvenation in the sector.

Andy Theedom, local government market director, Capita Transformation

Column sponsored and supplied by Capita Transformation

 

 

Capita logo

 

 

 

 

 

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.