The seven year contract, which begins on 1 December 1998, includes the administration of council tax collection, housing and council tax benefit. The service has been tailored to meet the council's pledge to the community of spending wisely, whilst achieving best value for its citizens.
The service improvements within the contract will include:
- the introduction of an improved telephone handling system
- introduction of new revenues and benefits systems
- the refurbishment of the revenues reception counter at Hounslow Civic Centre
- improved communication with internal departments
- complete protection for confidential information and careful monitoring
Council leader John Chatt said: 'By awarding the contract to ITNET we expect to both improve services and save money. We have a great deal of experience of outsourcing and were impressed by ITNET's proposals. We look forward to a fruitful relationship with them.'
Paul Johnson, local government divisional manager, ITNET, said: 'Significant results can be achieved through a partnership approach to best value, not only for the council but for the citizens of the borough. We are looking forward to developing a successful relationship with Hounslow and meeting the council's aims of offering a responsive and accurate service to the borough.'
Hounslow will become the base for ITNET's specialist West London Revenues and Benefits centre from which a series of specialists will operate to service ITNET's clients in West London. The new site compliments the existing Hackney-based East London Centre, formed in 1997.